Refund Policy

1. Returns Eligibility

We gladly accept returns for items that meet the following criteria:

• The product must be unused, in its original packaging, and in the same condition as when you received it.
• The return request must be initiated within 7 days of the delivery date.
• For fragile items like ceramics, we recommend checking the product thoroughly upon delivery. Damaged items must be reported to support@ceramicshub.inwithin 24 hours of receiving your order.

2. Refund Process

Once your returned item is received and inspected, we will notify you via email. If the return is approved, your refund will be processed, and the funds will be automatically credited back to your original method of payment within 7-10 business days.

If your refund is delayed, please contact us at support@ceramicshub.infor assistance.

3. Non-Refundable Items

Certain products cannot be returned or refunded, such as:

• Gift cards
• Broken, used or forged packaging
• Personalized or custom-made ceramics and crockery
• Items bought on clearance or sale

Please be sure to check the product description before making your purchase.

4. Exchanges

If you receive a defective or damaged product, we offer an exchange for the same item. Please email us at support@ceramicshub.inwith clear photos of the damage within 24 hours of receiving your order, and we will guide you through the exchange process.

5. Return Shipping

The customer is responsible for the shipping costs associated with returning an item unless the product is defective or damaged upon delivery. Shipping costs are non-refundable. We recommend using a trackable shipping service to ensure the safe return of your item.

6. Cancellations

You can cancel your order within 24 hours of placing it for a full refund. After this period, we may not be able to cancel your order if it has already been processed or shipped.

7. Contact Us

If you have any questions about our refund policy, feel free to reach out to our customer support team at support@ceramicshub.in. We’re here to assist you and ensure a positive shopping experience!

Ceramics Hub India is committed to providing you with beautiful ceramics and exceptional customer service. Thank you for shopping with us!

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